Refund Policy

Effective Date: 2023/08/03
At Enjaz Holdings, we strive to provide the best possible service to all our clients. However, we understand that there may be cases where a refund is requested. This policy outlines the conditions under which refunds may be issued.

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1. Refunds for University Admission & Scholarship Services

Refunds are only considered under the following specific circumstances:
   •    In case of scholarship rejection:
If a student is officially rejected from the scholarship program, the client will receive a partial refund, covering only the unspent amount of the service fee. Any amount already spent (such as application processing, document translation, or courier fees) is non-refundable.
   •    Note: Scholarship rejections are very rare.
   •    For students applying for Saudi-sponsored programs, self-funded admissions, or Chinese language programs:
If the student is rejected by the first university, a second application will be submitted at no additional file fee.
If rejected again, a final third application can be submitted, but the student will be required to pay the file processing fee again.
These rejections are uncommon and usually due to poor academic performance or criminal history.

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2. Refunds for Products or E-commerce Orders

If you purchased any physical or digital products through our website or as part of our services:
   •    You may request a refund if the product is damaged, defective, or incorrect due to an error on our side.
   •    The request must be made within 7 days of receiving the product, and you must provide proof (photos or videos) of the issue.
   •    Products must be unused, and in their original packaging.
   •    Shipping fees are non-refundable, unless the issue was our mistake.

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3. Non-Refundable Services

Certain services are non-refundable, including but not limited to:
   •    Consulting sessions already delivered
   •    Completed application submissions
   •    Paid advertisements or influencer fees
   •    Any digital service that has been started or completed

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4. Refund Process

To request a refund, please contact us at:
Email: [Insert email]
Phone/WhatsApp: [Insert number]

Your refund request will be reviewed within 7 working days. If approved, the refund will be processed using the same payment method used during the purchase.

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5. Modifications

We reserve the right to update or modify this policy at any time. The latest version will always be available on our website.