Shipping Policy

Effective Date: 2023/08/03
At Enjaz Holdings, we aim to deliver all products to our customers in a timely and professional manner. This policy outlines our shipping process, timelines, and expectations.

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1. Processing Time
   •    All orders are processed within 1–3 business days after receiving payment.
   •    Orders placed during weekends or public holidays will be processed on the next business day.

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2. Estimated Delivery Time
   •    The average delivery time is 7–14 business days, depending on the destination country and local customs.
   •    Some orders may arrive earlier, while others may take slightly longer due to high demand or carrier delays.

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3. Shipping Confirmation & Tracking

Once your order has been shipped:
   •    You will receive a confirmation email containing a tracking number and a link to track your order in real-time.
   •    Please allow up to 48 hours for the tracking information to become active.

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4. Shipping Locations

We offer worldwide shipping to most countries. However, there may be some regions where delivery is not available due to restrictions or logistic limitations. In such cases, we will contact you to offer alternative solutions or a full refund.

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5. Shipping Fees
   •    Shipping fees are calculated at checkout based on your location and the weight/size of the item.
   •    In some cases, promotional discounts may apply for free or reduced shipping.

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6. Delays & Lost Packages
   •    Enjaz Holdings is not responsible for delays caused by customs, natural disasters, or courier service disruptions.
   •    If your package is lost or severely delayed, please contact us immediately and we will assist in tracking it or arranging a replacement if eligible.

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7. Incorrect Address or Delivery Issues
   •    Please ensure your shipping address is correct at the time of order.
   •    We are not responsible for failed deliveries due to incorrect or incomplete addresses.
   •    If an item is returned to us, the customer will be responsible for reshipping costs.

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8. Contact Us

For any questions regarding your shipment, please contact our support team:contact us at:
Company Name: Enjaz Holdings
Email: EnjazHoldings@net
Address: USA
Phone: ‪+86 131 4935 6061